User Data Deletion

User Data Deletion Policy

Effective Date: October 05, 2026

Last Updated: October 10, 2026

1. Introduction

Welcome to QuickChat. QuickChat is powered by Mohasagor IT Solutions.

QuickChat is an OmniChannel messaging management platform that enables businesses to manage customer conversations from Facebook, Instagram, WhatsApp, and website messaging channels through a centralized dashboard.

This User Data Deletion Policy explains how users can request the deletion of their personal information, connected account data, messaging data, and QuickChat account.

We are committed to handling deletion requests responsibly and in accordance with applicable laws, contractual obligations, and relevant third-party platform policies.

2. Scope of This Policy

This policy applies to personal information and data processed through QuickChat, including:

- QuickChat account information.

- Connected Facebook Pages and Instagram business account data.

- WhatsApp Business account information and related messaging data.

- Customer messages and conversation history processed through QuickChat.

- Conversation labels, filters, and related organizational information.

- Website messaging data.

- Account preferences, integration settings, and related records.

The specific data available for deletion depends on the type of information, its source, the user's permissions, and applicable retention requirements.

3. How to Request User Data Deletion

Users can request deletion of their QuickChat data by contacting our support team.

To submit a deletion request:

1. Send an email to our official support or privacy email address.

2. Use the subject line "User Data Deletion Request — QuickChat".

3. Provide your registered email address and sufficient information to identify your account.

4. Specify whether you want to delete your entire QuickChat account, disconnect a particular messaging channel, or request deletion of specific personal information.

5. Complete any reasonable identity or account-ownership verification we require.

Deletion request contact details

- Product: QuickChat

- Powered by: Mohasagor IT Solutions

- Email: [Insert official support or privacy email]

- Website: [Insert official QuickChat website URL]

Do not include passwords, one-time passwords (OTPs), or complete payment card details in your request.

4. Deletion Through Facebook or Instagram

If you connect your Facebook or Instagram account to QuickChat, you may be able to initiate a data deletion request through the privacy or business integration settings provided by Meta.

Where Meta provides an applicable data deletion mechanism or callback for the QuickChat integration, we will process the request in accordance with the relevant platform requirements.

After receiving a valid request, we will:

- Verify the request and identify the relevant QuickChat account or integration.

- Identify the associated data that falls within the request.

- Delete or anonymize eligible information, subject to applicable legal and contractual obligations.

- Provide confirmation or an appropriate status update where contact details are available and communication is permitted.

Removing or disconnecting a Facebook or Instagram integration does not necessarily delete all data previously stored in QuickChat. A separate deletion request may be required.

5. WhatsApp Data Deletion

Users who connect WhatsApp Business to QuickChat may request deletion of eligible WhatsApp-related information stored within QuickChat.

Depending on the request and the applicable integration, this may include:

- Stored message content.

- Customer conversation records.

- Associated contact information.

- Integration configuration and related identifiers.

Disconnecting WhatsApp from QuickChat may stop further synchronization but does not necessarily delete information already stored in QuickChat.

Deleting information from QuickChat does not automatically delete the corresponding messages or records maintained by WhatsApp or other parties. Separate requests to those providers may be necessary.

6. QuickChat Account Deletion

Users may request permanent deletion of their QuickChat account.

Following verification, we will review the request and delete or anonymize eligible account information in accordance with applicable law and our retention requirements.

Account deletion may result in the loss of access to:

- The QuickChat dashboard.

- Connected messaging integrations.

- Stored conversation history and associated labels.

- Team members, account settings, and configuration information.

- Subscription and other account-related features.

Before requesting account deletion, users should export any information they need, where export functionality is available.

Account deletion does not automatically cancel or reverse payments already made. Subscription cancellation and refund requests are governed by the applicable subscription terms and Refund Policy.

7. Data Covered by Deletion Requests

Subject to technical feasibility, applicable law, and legitimate retention requirements, a deletion request may cover:

- Personal information associated with the user's QuickChat account.

- Stored customer conversation data processed through QuickChat.

- Connected account identifiers and integration information.

- Conversation labels, filters, and related metadata.

- User preferences and configuration data.

- Other eligible personal information associated with the request.

Where data relates to multiple users or business customers, we may need to verify authorization and assess the effect of deletion on other parties' rights.

8. Data That May Need to Be Retained

Certain information may be retained where necessary or legally required for:

- Compliance with applicable laws and regulatory obligations.

- Accounting, tax, billing, or transaction records.

- Establishing, exercising, or defending legal claims.

- Preventing fraud, abuse, and security incidents.

- Maintaining essential audit and security records.

- Fulfilling applicable contractual obligations.

Where retention is necessary, we will limit the information retained to what is reasonably required and handle it in accordance with applicable privacy and security requirements.

9. Deletion Processing Time

We aim to review valid deletion requests and complete eligible deletions within 30 days of receiving the information necessary to verify and process the request.

If a request is complex, requires additional verification, involves third-party systems, or is subject to a legally permitted extension, processing may take longer.

Where required by applicable law, we will notify the requester of a delay and provide the relevant explanation within the applicable timeframe.

The time needed to remove information from backups or third-party systems may differ from the time needed to remove it from active systems.

10. Backup and Archived Data

Some information may remain temporarily in encrypted backups, disaster-recovery systems, or security archives after deletion from active systems.

Where this occurs, the information will remain subject to appropriate safeguards and will not be restored to ordinary use except where necessary for legitimate operational or legal purposes.

Such information will be removed through the applicable backup-retention and deletion processes, subject to legal requirements.

11. Verification and Unauthorized Requests

To protect users and businesses, we may request reasonable verification before deleting data.

We may delay or decline a request where we cannot verify the requester's authority, where the request would unlawfully affect another person's rights, or where retention is required by law.

If we cannot fulfill a request in full, we will explain the applicable reason where required by law.

12. Third-Party Services

QuickChat integrates with third-party platforms, including Facebook, Instagram, and WhatsApp.

We can process deletion of eligible information under our control, subject to the applicable technical and contractual arrangements.

We cannot independently guarantee deletion of information retained by third-party platforms, customers, recipients, or other independent service providers. Users may need to contact those providers directly.

13. Policy Updates

Mohasagor IT Solutions may update this User Data Deletion Policy to reflect changes in QuickChat's functionality, data-processing practices, third-party platform requirements, or applicable law.

Any updated version will be published on the official QuickChat website with a revised effective date.

14. Contact Information

For questions or assistance with data deletion, please contact:

QuickChat  Support Team

Website: www.quickchat.bd

Email: support@quickchat.bd

Business Address: House-08(5th floor),Block-A, Road-07, Mirpur-10, Dhaka-1216

15. Our Commitment

QuickChat is committed to respecting users' privacy and handling eligible deletion requests transparently and securely.

We will process requests in accordance with this policy, our Privacy Policy, applicable agreements, and relevant legal and platform requirements.

QuickChat — Powered by Mohasagor IT Solutions.