Refund Policy

Effective Date: October 10, 2026

1. Introduction

Welcome to QuickChat. QuickChat is powered by Mohasagor IT Solutions.

QuickChat is an OmniChannel messaging platform that enables businesses to manage customer conversations from Facebook, Instagram, WhatsApp, and website messaging channels through a centralized dashboard.

This Refund Policy explains the terms and conditions governing refunds, cancellations, subscription payments, and related billing matters when using QuickChat.By purchasing or subscribing to QuickChat, you acknowledge that you have read and agreed to this Refund Policy.

2. Subscription Payments

QuickChat may offer free and paid subscription plans, depending on the features and services available.

Before purchasing a paid plan, customers are responsible for reviewing the subscription details, pricing, billing period, included features, usage limits, and other applicable conditions.All payments must be made through the payment methods authorized by QuickChat.

3. Refund Eligibility

Due to the digital nature of QuickChat and the immediate or ongoing access to its software and services, payments are generally non-refundable once a subscription has been activated or the purchased service has been made available, except where a refund is approved under this policy, required by applicable law, or expressly agreed in writing.

A refund request may be considered in the following circumstances:

- Duplicate payment: A customer is charged more than once for the same subscription or transaction.

- Incorrect billing: A customer is charged an amount that differs from the applicable agreed price due to a verified billing error.

- Technical service failure: A significant technical issue attributable to QuickChat prevents the customer from accessing the paid service for a substantial period, and the issue cannot reasonably be resolved.

- Service not activated: A customer has completed payment, but the purchased subscription has not been activated, and the issue cannot reasonably be resolved.

- Other exceptional circumstances: Mohasagor IT Solutions determines that a refund is appropriate after reviewing the circumstances.

All refund requests are subject to verification and approval. Nothing in this policy limits refund rights that cannot legally be excluded.

4. Non-Refundable Circumstances

Refunds will generally not be provided in the following situations:

- The customer changes their mind after purchasing a subscription.

- The customer no longer needs or wishes to use QuickChat.

- The customer does not use the service during the subscription period.

- The customer purchases a plan without reviewing its features, limitations, or pricing.

- The customer's Facebook, Instagram, WhatsApp, or other connected account is restricted, suspended, disconnected, or disabled by the relevant third-party provider.

- A third-party platform changes its API, policies, permissions, or functionality, affecting an integration beyond QuickChat's reasonable control.

- The customer violates QuickChat's Terms and Conditions or applicable third-party platform policies, resulting in account suspension or termination.

- The customer fails to configure, connect, or use the service correctly despite the availability of the relevant functionality and support resources.

These exclusions apply only to the extent permitted by applicable law and do not override an expressly applicable refund entitlement.

5. Subscription Cancellation

Customers may request cancellation of their QuickChat subscription according to the cancellation options available in their account or by contacting our support team.

Unless otherwise stated at the time of purchase:

- Cancellation prevents future renewals where the subscription supports recurring billing.

- Access to paid features may continue until the end of the current paid subscription period.

- Cancellation does not automatically entitle the customer to a refund for the current billing period.

- Any outstanding payments for services already provided remain payable.

Customers are responsible for cancelling their subscriptions before the next billing date to avoid subsequent renewal charges.

6. Automatic Renewal

If a subscription includes automatic renewal, the applicable renewal terms and billing frequency will be disclosed during purchase.

Customers may cancel automatic renewal before the next billing date through the available account settings or by contacting QuickChat support.

If a renewal charge occurs after a valid cancellation or results from a verified billing error, the customer may request a review and, where appropriate, a refund.

7. Refund Request Procedure

To request a refund, customers must contact the QuickChat support team using the official support channel and provide the following information:

- Registered name or business name.

- Account email address.

- Transaction ID or payment reference.

- Subscription plan and payment date.

- Reason for the refund request.

- Relevant supporting documents, such as payment receipts or screenshots, where applicable.

For security purposes, customers should not send passwords, OTPs, or complete payment card details when submitting a refund request.

QuickChat may request additional information reasonably necessary to verify the transaction and assess the request.

8. Refund Review and Processing Time

Refund requests will be reviewed on a case-by-case basis.

We aim to communicate the outcome within 7–10 business days after receiving the necessary information. Complex cases may require additional time, and we will communicate any material delay where reasonably practicable.

If a refund is approved, it will generally be returned through the original payment method, where supported by the payment provider.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank, or financial institution.

9. Promotional Offers and Discounts

Payments made under promotional campaigns, discounted subscriptions, special offers, or limited-time pricing are subject to the terms disclosed during purchase.

Promotional discounts do not automatically create additional refund rights. However, applicable statutory rights and refunds for verified billing errors remain unaffected.

10. Third-Party Services and Payment Providers

QuickChat relies on third-party platforms and service providers to deliver certain integrations and payment functions.

Mohasagor IT Solutions is not responsible for refund-processing delays caused by banks, payment gateways, or other financial institutions after a refund has been properly initiated.

If a payment was processed directly by a third-party provider, the applicable provider's billing and dispute procedures may also apply.

11. Service Changes and Discontinuation

If QuickChat permanently discontinues a paid service or removes a material paid feature before the end of a customer's active subscription, Mohasagor IT Solutions may, depending on the circumstances and applicable law, provide an appropriate refund, account credit, alternative solution, or other remedy.Any remedy will be assessed in accordance with the applicable subscription agreement and legal requirements.

12. Policy Amendments

Mohasagor IT Solutions reserves the right to update this Refund Policy from time to time.

Any revised policy will be published on the official QuickChat website with an updated effective date. Changes will apply in accordance with applicable law and will not retrospectively remove refund rights that have already accrued.

13. Contact Information

For refund requests, billing questions, or subscription cancellation assistance, please contact:

QuickChat Support Team

Website: www.quickchat.bd

Email: billing@quickchat.bd

Business Address: House-08(5th floor),Block-A, Road-07, Mirpur-10, Dhaka-1216

14. Final Statement

QuickChat is committed to providing a reliable messaging management platform and transparent billing practices. We review eligible refund requests fairly and aim to resolve billing issues promptly.

By purchasing or using a paid QuickChat subscription, you acknowledge this Refund Policy, subject to your rights under applicable law.