House-08(5th floor),Block-A, Road-07, Mirpur-10, Dhaka-1216, Dhaka, Bangladesh, 1216
hello@quickchat.bd
01776387693
Effective Date: October 10, 2026
1. Introduction
Welcome to QuickChat. QuickChat is powered by Mohasagor IT Solutions. These Terms and Conditions (“Terms”) govern your access to and use of the QuickChat platform, including its website, dashboard, software, integrations, and related services.
QuickChat is an OmniChannel communication management platform that enables businesses to manage messages from Facebook, Instagram, WhatsApp, and website messaging channels through a centralized dashboard, with features such as conversation labels, filters, and message organization.
By accessing or using QuickChat, you agree to be bound by these Terms. If you do not agree, you must discontinue using the platform.
2. Eligibility and Account Registration
To use QuickChat, you must:
- Be legally capable of entering into a binding agreement.
- Provide accurate and complete registration information.
- Maintain the confidentiality of your account credentials.
- Ensure that your account information remains up to date.
- Accept responsibility for activities conducted through your account.
You are responsible for all activities performed using your account and must promptly notify us of any unauthorized access or suspected security breach.
3. Description of Services
QuickChat provides a centralized communication management system that may include:
- Unified management of messages from supported Facebook, Instagram, WhatsApp, and website messaging channels.
- A centralized inbox for customer conversations.
- Conversation organization using labels, categories, and filters.
- Tools for managing and tracking customer interactions.
- Integration with supported third-party messaging platforms.
- Additional automation, team collaboration, reporting, and AI-powered features, where available under
your subscription plan.
Features may vary depending on your subscription plan, connected accounts, third-party platform permissions, and technical availability.
QuickChat reserves the right to modify, improve, add, or discontinue features, subject to applicable laws and any contractual commitments.
4. Third-Party Platform Integrations
QuickChat may connect with third-party services, including Meta platforms (Facebook and Instagram), WhatsApp, and other supported services.
By connecting a third-party account, you authorize QuickChat to access and process the information necessary to provide the requested functionality, subject to the permissions you grant and the applicable platform policies.
You acknowledge that:
- Third-party services operate independently of QuickChat .
- Your use of those services remains subject to their respective terms, policies, and requirements.
- API restrictions, policy changes, outages, permission changes, or account restrictions may affect the availability of integrations.
- QuickChat does not control third-party platforms and cannot guarantee uninterrupted access to their services.
- You are responsible for maintaining the necessary permissions and complying with the applicable third-party requirements.
QuickChat is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., WhatsApp, or other third-party providers unless expressly stated.
5. Acceptable Use Policy
You agree to use QuickChat only for lawful business and communication purposes.
You must not:
- Use the platform for fraud, scams, spam, harassment, or other unlawful activities.
- Send unsolicited or unauthorized marketing messages in violation of applicable laws or platform policies.
- Use the platform to distribute malware, malicious links, or harmful content.
- Attempt to gain unauthorized access to accounts, systems, or data.
- Interfere with the platform's security, performance, or availability.
- Reverse engineer, copy, resell, or exploit the platform except as expressly permitted by law or authorized in writing.
- Use the platform to violate the privacy, intellectual property, or other legal rights of any person.
- Circumvent messaging restrictions, rate limits, consent requirements, or other third-party platform safeguards.
QuickChat reserves the right to investigate suspected violations and restrict or suspend accounts where reasonably necessary.
6. Customer Data and Privacy
You retain ownership of the business data and customer information you submit, connect, or process through QuickChat, subject to the rights of third parties.
You are responsible for ensuring that you have the appropriate legal basis, permissions, and consents to collect, access, store, and process customer messages and personal information through the platform.
QuickChat may process information as necessary to:
- Provide and maintain the services.
- Synchronize and display conversations from connected channels.
- Organize conversations using labels and filters.
- Provide support, troubleshoot issues, and maintain security.
- Comply with legal obligations and enforce these Terms.
Our collection, use, storage, disclosure, and protection of personal information are further described in our Privacy Policy.
You must not use QuickChat to collect or process personal information unlawfully or beyond the permissions granted by the relevant individuals and platforms.
7. Data Storage and Security
QuickChat takes reasonable technical and organizational measures to protect information processed through the platform.
However, no software, internet connection, or data storage system can be guaranteed to be completely secure.
You acknowledge that:
- Data availability may depend on third-party APIs and connected services.
- Some messages or historical conversations may not be available due to third-party limitations.
- Data synchronization may be delayed or interrupted.
- You are responsible for maintaining appropriate access controls and securing your connected accounts.
Unless expressly stated in a separate agreement or policy, QuickChat does not guarantee permanent storage, unlimited retention, or recovery of all messages and other data.
8. Subscription Plans and Payments
Certain QuickChat features may require a paid subscription.
Where applicable, the following conditions apply:
- Subscription prices, billing periods, usage limits, and included features will be disclosed before purchase.
- You agree to pay all applicable subscription fees and charges associated with your selected plan.
- Subscriptions may renew automatically if the applicable plan provides for automatic renewal and this is disclosed during purchase.
- You are responsible for keeping your billing information accurate.
- Failure to complete payment may result in restricted access, suspension, or termination of paid services.
Refunds, cancellations, and subscription changes will be handled according to the applicable pricing, billing, and refund policy disclosed at the time of purchase, subject to applicable law.
9. Service Availability and Maintenance
We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or continuous availability.
Service interruptions may occur because of:
- Scheduled maintenance or software updates.
- Hosting, network, or infrastructure issues.
- Third-party API failures or service outages.
- Security incidents or circumstances beyond our reasonable control.
We may temporarily restrict access to protect the platform, its users, or connected services.
10. Intellectual Property Rights
QuickChat and its associated software, design, branding, features, documentation, and original content are owned by or licensed to the relevant rights holders.
Except as expressly permitted, you may not copy, modify, distribute, reproduce, sell, sublicense, or create derivative works from any part of the platform.
These Terms do not transfer ownership of QuickChat 's intellectual property to you.
You retain ownership of your own content and data, subject to the permissions required to operate the service.
11. AI-Powered Features
Where QuickChat provides artificial intelligence or automated messaging features, you acknowledge that AI-generated outputs may be inaccurate, incomplete, inappropriate, or unsuitable for particular situations.
You are responsible for reviewing and verifying AI-generated responses before relying on them or enabling them to be sent automatically, where applicable.
You must ensure that your use of AI features complies with applicable laws, customer consent requirements, and the policies of connected messaging platforms.
QuickChat does not guarantee that AI-generated content will always be accurate or achieve a particular business result.
12. Suspension and Termination
You may discontinue using QuickChat at any time, subject to any outstanding payment obligations or applicable subscription terms.
QuickChat may suspend, restrict, or terminate access where:
- You violate these Terms or applicable laws.
- Your activities create a security risk or threaten the integrity of the platform.
- Your use violates third-party platform policies.
- Payment obligations remain unpaid.
- Suspension is necessary to comply with a legal obligation or protect users and services.
Where reasonably practicable and legally permitted, we may provide notice and an opportunity to address the issue before termination.
Upon termination, your access to the platform may be disabled. Data retention, export, and deletion will be handled in accordance with our Privacy Policy, applicable agreements, and legal requirements.
13. Disclaimer of Warranties
To the maximum extent permitted by applicable law, QuickChat is provided on an “as is” and “as available” basis.
We do not warrant that:
- The platform will always be available or uninterrupted.
- All third-party messages will be delivered, received, or synchronized successfully.
- All integrations will remain available indefinitely.
- The platform will be compatible with every device, account, or third-party service.
- Use of the platform will result in any particular level of sales, customer engagement, or business performance.
Nothing in these Terms excludes any warranty or right that cannot legally be excluded.
14. Limitation of Liability
To the maximum extent permitted by applicable law, QuickChat and its owners, operators, employees, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business opportunities, data, or goodwill arising from the use of or inability to use the platform.
We are not responsible for service interruptions, account restrictions, data loss, or other issues caused by third-party platforms, unauthorized access resulting from your failure to secure your account, or circumstances beyond our reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, and reasonable expenses arising from your unlawful use of QuickChat , your violation of these Terms, your infringement of third-party rights, or your failure to obtain necessary permissions or consents for customer data and communications.
This provision does not apply to the extent a claim results from conduct for which you cannot lawfully be held responsible.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, technology, business practices, or legal requirements.
Updated Terms will be published on the relevant website or policy page with a revised effective date. Where required by applicable law, we will provide notice of material changes.
Your continued use of QuickChat after updated Terms become effective constitutes acceptance of the revised Terms where such acceptance is legally valid.
17. Governing Law and Dispute Resolution
These Terms shall be governed by the applicable laws of Bangladesh, unless a different governing law is required by applicable law or agreed in a separate written contract.
Any dispute arising from these Terms should first be addressed through good-faith discussions between the parties. If the dispute cannot be resolved amicably, it shall be handled by the competent courts or dispute-resolution mechanisms having jurisdiction under applicable law.
18. Contact Information
For questions, complaints, or requests concerning these Terms and Conditions, please contact:
QuickChat Support Team
Website: www.quickchat.bd
Email: support@quickchat.bd
Business Address: House-08(5th floor),Block-A, Road-07, Mirpur-10, Dhaka-1216
19. Entire Agreement
These Terms, together with the applicable Privacy Policy, subscription terms, and other policies expressly incorporated herein, constitute the agreement governing your use of QuickChat, subject to any separate written agreement between you and the service provider.
If any provision is found unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
By using QuickChat, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
