Privacy Policy

Effective Date: October 10, 2026

Last Updated: October 10, 2026

1. Introduction

Welcome to QuickChat. QuickChat is powered by Mohasagor IT Solutions.

QuickChat is an omnichannel messaging management platform that enables businesses to manage customer conversations from Facebook, Instagram, WhatsApp, and website messaging channels through a centralized dashboard.

We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use QuickChat, including our website, software, integrations, and related services.

By accessing or using QuickChat, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it separately.

2. Scope of This Policy

This Privacy Policy applies to:

- Visitors to the QuickChat website.

- Individuals who register for a QuickChat account.

- Businesses and their authorized team members who use QuickChat.

- Customer messages and related information processed through connected messaging channels.

- Individuals who contact our support team or communicate with us regarding our services.

When a business uses QuickChat to manage its customers' personal information, that business may have separate privacy obligations toward those customers. This policy explains QuickChat's role in handling that information.

3. Information We Collect

Depending on how you use QuickChat and which features you enable, we may collect the following categories of information.

3.1 Account Information

When you register for or manage an account, we may collect:

- Name or business name.

- Email address.

- Phone number, where provided.

- Account credentials and authentication-related information.

- Subscription plan and account status.

- Billing and transaction information.

- Account preferences and configuration settings.

We do not intend to collect passwords for your Facebook, Instagram, or WhatsApp accounts directly. Authentication and connection processes may be handled by the relevant third-party provider.

3.2 Connected Messaging Account Information

When you connect supported messaging channels, QuickChat may process information made available through the permissions you grant, including:

- Facebook Page and Instagram business account identifiers and relevant profile information.

- WhatsApp Business account, business phone number, and related identifiers.

- Website messaging identifiers and configuration information.

- Channel connection status, access permissions, and integration settings.

The information available depends on the connected service, the permissions granted, and the applicable third-party platform policies.

3.3 Customer Messages and Conversation Data

To provide the unified inbox, QuickChat may process:

- Incoming and outgoing messages.

- Message timestamps and delivery or processing status, where available.

- Customer names, usernames, profile identifiers, or phone numbers made available by connected channels.

- Images, attachments, and other content exchanged through supported messaging channels, where supported.

- Conversation history made available through the relevant integration.

- Labels, categories, filters, assignment details, and other conversation-management information.

Businesses using QuickChat are responsible for ensuring they have the necessary legal basis and permissions to process their customers' information through the platform.

3.4 Technical and Usage Information

When you use QuickChat, we may collect technical information such as:

- IP address and approximate location derived from it, where applicable.

- Browser type and version.

- Device and operating system information.

- Login times and session information.

- Feature usage, diagnostic events, and error logs.

- Security events and information used to prevent fraud or unauthorized access.

The specific information collected depends on your device, settings, and how you interact with the platform.

3.5 Support Communications

If you contact us for assistance, we may process your name, account details, messages, screenshots, diagnostic information, and other information you provide to investigate and resolve your issue.

Please avoid including unnecessary sensitive personal information in support requests.

4. How We Use Information

We use information for legitimate operational purposes, including:

- Creating and managing user accounts.

- Connecting supported messaging channels.

- Receiving, synchronizing, displaying, and managing conversations.

- Organizing conversations using labels, categories, and filters.

- Providing team collaboration and other enabled platform features.

- Processing subscriptions, payments, and billing inquiries.

- Providing customer support and troubleshooting technical issues.

- Maintaining platform security and preventing fraud, abuse, and unauthorized access.

- Monitoring performance and improving reliability.

- Communicating service announcements, policy updates, and account-related notices.

- Complying with applicable laws and responding to lawful requests.

Where required by applicable law, we will obtain consent or rely on another appropriate legal basis before processing personal information.

5. Facebook, Instagram, and WhatsApp Data

QuickChat may integrate with services provided by Meta Platforms, Inc., including Facebook, Instagram, and WhatsApp.

When you connect these services, information may be processed through the relevant APIs according to the permissions granted and the applicable platform requirements.

We use connected-platform information only for authorized purposes associated with providing, maintaining, securing, and supporting QuickChat, or for other purposes permitted by the relevant platform policies and applicable law.

We do not use connected-platform data for purposes incompatible with the permissions granted or applicable platform requirements.

Your use of Facebook, Instagram, and WhatsApp remains subject to their respective terms and privacy policies. Changes to their APIs, permissions, or policies may affect the information available to QuickChat.

6. How We Share Information

We do not sell personal information to third parties in exchange for money.

We may disclose or make information available in the following circumstances:

6.1 Service Providers

We may work with hosting providers, infrastructure providers, payment processors, security services, technical support providers, and other vendors that help operate QuickChat.

These providers may process information on our behalf as necessary to perform their services, subject to appropriate contractual and security safeguards.

6.2 Connected Platforms

Information may be exchanged with Facebook, Instagram, WhatsApp, or other connected services as necessary to deliver the functionality requested by the user and permitted by the relevant platform.

6.3 Business Account Administrators

If you use QuickChat as part of a business account, authorized administrators or team members with appropriate access may be able to view relevant conversations, customer information, labels, and account activity.

Your organization may independently determine how its team members access and use information within its account.

6.4 Legal and Security Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect the rights and safety of individuals, investigate suspected fraud, or safeguard QuickChat and its users.

6.5 Business Transfers

If Mohasagor IT Solutions undergoes a merger, restructuring, acquisition, or transfer of relevant business assets, information may be transferred as part of that transaction, subject to applicable privacy requirements.

7. Data Storage and International Transfers

QuickChat may store and process information using servers and infrastructure operated by us or our service providers.

Depending on our technical arrangements, information may be processed in Bangladesh or other countries where our service providers operate.

Where personal information is transferred across borders, we will take steps required by applicable law to ensure that the transfer and subsequent processing are appropriately protected.

We will provide additional details about specific storage locations where required by law or applicable contractual commitments.

8. Data Retention

We retain information only for as long as reasonably necessary to provide the services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on:

- The type and sensitivity of the information.

- Whether an account or subscription remains active.

- The business customer's configuration and contractual requirements.

- Technical limitations imposed by connected messaging platforms.

- Applicable legal, security, and recordkeeping requirements.

Deleting a conversation or disconnecting a messaging channel in QuickChat may not automatically delete the corresponding information from the original messaging platform, backups, or other systems.

Where appropriate and technically feasible, we will delete, anonymize, or securely dispose of information when it is no longer required, subject to legal and contractual obligations.

9. Data Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the service and technical configuration, these measures may include access controls, authentication safeguards, encrypted connections, monitoring, and security updates.

However, no system or method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials, controlling team access, securing connected accounts, and promptly reporting suspected unauthorized access.

10. Cookies and Similar Technologies

QuickChat may use cookies, session technologies, and similar tools to:

- Maintain login sessions.

- Remember preferences and settings.

- Support essential platform functionality.

- Improve security and detect suspicious activity.

- Understand website and platform usage, where applicable.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect login sessions or other platform functionality.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

11. Artificial Intelligence and Automated Features

If QuickChat offers AI-powered replies, conversation analysis, message classification, or other automated features, relevant message content and contextual information may be processed to provide those features.

The information processed will depend on the specific feature, its configuration, and the applicable permissions.

Where third-party AI service providers are used, information may be processed by those providers under the applicable service arrangements.

We will not represent that AI-generated content is always accurate or appropriate. Businesses should review automated responses and configure their systems responsibly, particularly when communications may materially affect customers.

Additional disclosures or consent may be provided where required for specific AI features.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

- Request access to personal information relating to you.

- Request correction of inaccurate or incomplete information.

- Request deletion of personal information where legally applicable.

- Withdraw consent where processing relies on consent.

- Object to or request restrictions on certain processing activities.

- Request a copy of eligible information in a portable format.

- Raise a complaint about how your information is handled.

To exercise a privacy right, contact us using the details provided below. We may need to verify your identity before processing a request.

If your information is held within a business account managed by another organization, you may also need to contact that organization directly. QuickChat may assist the organization in responding to your request, subject to applicable law and technical capabilities.

13. Account and Data Deletion Requests

You may request deletion of your QuickChat account or personal information by contacting our support team.

Please provide your registered email address and sufficient information to identify the relevant account. Do not send passwords, OTPs, or complete payment card details.

After verifying the request, we will review it and process eligible deletion requests in accordance with applicable law, contractual obligations, and technical requirements.

Some information may need to be retained for a limited period to meet legal obligations, resolve disputes, prevent fraud, or maintain necessary security records.

Deleting your QuickChat account does not necessarily delete information held by Facebook, Instagram, WhatsApp, or other third-party platforms. You may need to submit separate requests to those providers.

14. Third-Party Websites and Services

QuickChat may contain links to or integrations with third-party websites and services.

We do not control the independent privacy practices of those third parties. Their handling of your information is governed by their own privacy policies and terms.

We encourage you to review the relevant policies before connecting an account or providing information to a third-party service.

15. Children's Privacy

QuickChat is intended for business and professional use and is not designed to be directed at children.

We do not knowingly collect children's personal information in violation of applicable law. If we become aware that information has been collected unlawfully, we will take appropriate steps to investigate and address the issue.

Businesses using QuickChat are responsible for ensuring that their collection and processing of customer information, including information relating to minors, complies with applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data practices, technology, third-party integrations, or legal requirements.

The updated version will be published on the official QuickChat website with a revised effective date.

Where required by applicable law, we will provide notice or obtain consent before implementing material changes.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.

QuickChat Support Team

Website: www.quickchat.bd

Email: support@quickchat.bd

Business Address: House-08(5th floor),Block-A, Road-07, Mirpur-10, Dhaka-1216

Please include sufficient information to identify your request, but do not include passwords, OTPs, or unnecessary sensitive information.

18. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations, including relevant data-protection requirements applicable to our operations and users.

Where legally applicable, disputes relating to this policy will be handled by the competent courts or other authorized dispute-resolution bodies.