Terms of Service

Effective Date: October 10, 2026

Last Updated: October 20, 2026

1. Introduction

QuickChat is provided by Mohasagor IT Solutions ("we", "us", "our"). These Terms of Service ("Terms") govern your use of QuickChat, including our website, the business dashboard and related services.

QuickChat is a customer support inbox for online sellers and ecommerce businesses. A business connects its own Facebook Page, Instagram professional account and WhatsApp Business number, and its team answers customer messages and comments from one dashboard.

By creating an account or using QuickChat, you agree to these Terms. If you are accepting them for a business, you confirm that you are authorised to bind that business. If you do not agree, do not use QuickChat.

2. Accounts

You must:

- be legally able to enter into a contract;

- give accurate registration details and keep them up to date;

- keep your login details private;

- tell us at once about any unauthorised access.

You are responsible for everything done through your account, including by team members you invite.

3. The Service

Depending on your plan, QuickChat includes:

- one inbox for Facebook Messenger, Instagram Direct and WhatsApp conversations;

- replying with text, photos, voice notes and files, and saved replies your team writes;

- managing comments on your Facebook and Instagram posts: reply, private reply, hide, unhide, delete and like;

- writing, publishing and scheduling posts on your own Facebook Page and Instagram account, and editing or deleting them where Meta allows it;

- creating message templates and sending them to customers who contacted you, after Meta approves them;

- assigning conversations to team members, team roles and permissions;

- reports on conversations and team activity;

- simple business tools such as product records and a ledger, where your plan includes them.

QuickChat does not send automated or AI-generated replies. Messages, comments and posts are written and sent by people on your team.

We may improve, change or remove features. If a change significantly reduces what your paid plan includes, we will tell you in advance.

4. Facebook, Instagram and WhatsApp

QuickChat works with services of Meta Platforms, Inc. When you connect an account, you authorise QuickChat to access and use the information you approve on Meta's permission screen, only to provide the features you use. You can remove that access at any time.

You agree to:

- connect only Pages, accounts and numbers you own or are authorised to manage;

- follow Meta's terms and policies, including the Meta Platform Terms, the Messenger and Instagram Platform policies, and the WhatsApp Business Messaging and Commerce Policies;

- reply within the time windows Meta allows. Outside those windows, send only what Meta permits, such as approved templates;

- use Meta's Human Agent tag only for genuine replies written by a person on your team;

- get any opt-in Meta or the law requires before messaging customers on WhatsApp, especially for marketing templates, and respect requests to stop.

WhatsApp charges: Meta bills your business directly for WhatsApp messages, including template messages and, beyond the free monthly allowance, customer service replies. These charges are separate from your QuickChat subscription. Add a payment method in Meta's Billing Hub to avoid interruptions.

Meta controls its services and may change, limit or end them. QuickChat is not responsible for outages, restrictions, permission changes or account actions taken by Meta. QuickChat is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc.

5. Acceptable Use

You must not use QuickChat to:

- send spam, bulk unsolicited messages, or marketing that breaks the law or Meta's policies;

- commit fraud or scams, harass anyone, or share unlawful, harmful or infringing content;

- spread malware or malicious links;

- get around Meta's messaging windows, rate limits, opt-in rules or other safeguards;

- access accounts, systems or data you are not authorised to access, or disrupt QuickChat;

- copy, resell or reverse-engineer QuickChat, except where the law allows.

We may investigate suspected misuse, and suspend or restrict accounts where reasonably necessary, including to protect a connected Meta account.

6. Your Data and Your Customers' Data

You own the content and customer information in your account.

You are responsible for having a legal basis and any consents needed to handle your customers' messages and personal information through QuickChat, and for your own privacy notice to them.

We process that information only on your behalf and only to provide QuickChat, as described in our Privacy Policy (https://quickchat.bd/privacy-policy). We do not sell it, use it for advertising, or use it to train AI models.

You can delete a connected channel at any time, and you can ask us to delete your account and data as described in our User Data Deletion Policy (https://quickchat.bd/user-data-deletion).

7. Security and Data Availability

We take reasonable technical and organisational measures to protect your data, including encrypted connections, encrypted access tokens and a separate database for each business. No system is completely secure.

Some messages or history may be unavailable because of Meta's limits, and syncing can be delayed. Instagram media is not stored by us and stops showing when Meta's link expires. Keep your own copies of anything you must keep.

8. Subscriptions and Payment

- Prices, billing periods, limits and included features are shown before you buy.

- You agree to pay the fees for your plan. Payments are processed by SSLCommerz or bKash.

- If payment is not made, paid features may be restricted or suspended.

- Cancellations and refunds follow the pricing and refund terms shown at purchase, subject to applicable law.

9. Availability

We aim for a reliable service but do not guarantee it will be uninterrupted or error-free. Maintenance, hosting or network problems, Meta outages, security incidents and events beyond our control can cause interruptions. We may limit access temporarily to protect QuickChat, its users or connected accounts.

10. Intellectual Property

QuickChat's software, design, branding and documentation belong to Mohasagor IT Solutions or its licensors. These Terms give you the right to use QuickChat during your subscription, not ownership of it. You keep ownership of your content and data.

11. Suspension and Termination

You can stop using QuickChat at any time, subject to any amounts already due.

We may suspend or end your access if you break these Terms, the law or Meta's policies, create a security risk, or do not pay. Where reasonable and lawful, we will warn you first and give you a chance to fix the problem.

After termination, your data is handled as described in our Privacy Policy and User Data Deletion Policy.

12. Disclaimer

To the extent the law allows, QuickChat is provided "as is" and "as available". We do not promise that it will always be available, that every message will be delivered or synced, that every integration will remain available, or that it will produce any particular business result. Nothing in these Terms removes rights that cannot be excluded by law.

13. Limitation of Liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, data, business or goodwill. We are not responsible for problems caused by Meta or other third parties, or by your failure to secure your account.

Nothing in these Terms limits liability where the law does not allow it to be limited.

14. Indemnity

To the extent the law allows, you will cover claims, losses and reasonable costs arising from your unlawful use of QuickChat, your breach of these Terms or of Meta's policies, or your failure to get permissions or consents needed for your customers' data and messages.

15. Changes to These Terms

We will post changes on this page with a new "Last Updated" date and, for significant changes, notify you by email or in the dashboard before they take effect. If you keep using QuickChat after a change takes effect, the new Terms apply.

16. Governing Law and Disputes

These Terms are governed by the laws of Bangladesh. We will first try to settle any dispute through good-faith discussion. If that fails, the courts of Dhaka, Bangladesh will have jurisdiction, unless the law gives you the right to use other courts.

17. Contact

QuickChat Support Team, Mohasagor IT Solutions

Website: https://quickchat.bd

Email: [email protected]

Address: House 08 (5th floor), Block A, Road 07, Mirpur-10, Dhaka-1216, Bangladesh

18. Entire Agreement

These Terms, together with our Privacy Policy, User Data Deletion Policy and the plan details shown at purchase, are the whole agreement between you and us about QuickChat, unless we have signed a separate written agreement with you. If any part of these Terms cannot be enforced, the rest still applies.